Thank you for your interest in the products offered by Games Home. We appreciate your queries and feedback and strive to respond to you with accurate and prompt answers to any questions you may have. There are several ways for you to get in touch with us, as listed in this page.
FAQ
Common questions we receive are answered here:
1. Do you own a physical store location?
We unfortunately do not maintain a physical store. The cost savings of operating a physical store are passed on to you in the form of savings and rewards.
2. Do you offer self pickup?
We unfortunately do not offer self collection as all our stocks are stored at our warehouse. We do currently have a promotion for Free Shipping on your order.
3. What is the fastest way for me to get my items? How long does shipping take?
Standard (free) shipping typically takes 2-3 business days. The fastest way to receive your items is to opt for express delivery, which typically happens within 1 business day. Depending on the time you place your order, we try our very best to deliver on the same or the next business day. Please note however that this is not a guarantee and will depend on stock availability, stock location, order timing and availability of our delivery company. Should you require same day delivery, please contact us and we will inform you of any additional charges that may be applicable, where possible.
4. Do you provide international shipping?
We are pleased to inform you that we offer world-wide shipping for all our products. Please note that your country may have restrictions in place on certain items. It is your sole responsibility to check if the product(s) you would like to order is/are permitted to enter your destination country. You are also responsible for any and all import duties and taxes as may be applicable on your purchase. Check with your local customs office for more information. Please note that additional shipping charges may/will apply. Please reach out to us via any of our contact methods to find out more about international shipping charges. Finally, please note that we currently only accept payment via international bank transfer for international orders. You may wish to use a service such as Wise to save on international shipping charges. We are not affiliated with TransferWise in any way. You may reach out to them for more information about their product. Lastly, should you wish to purchase Playseat products internationally, you may wish to refer to our sister site PlayseatAsia.com for products inclusive of international shipping charges and international shipping within 1-2 weeks.
5. What payment options do you offer?
We accept payment via Bank Transfer, PayNow, PayLah, Grab PayLater, Atome, Pace, LatitudePay, Credit Card, PayPal, Bitcoin and more. Do check the checkout page if your preferred payment option is listed. If it is not, do let us know which payment option you would like to add and we will try our best to offer this where possible.
6. Are you Gebiz/e-Invoice registered?
We are pleased to inform you that we are Gebiz registered for government projects and are able to send a quotation where needed. We also accept e-Invoice submissions for education clients through Vendors.gov. Simply reach out to us below to get a quotation or make a purchase so we can best assist you.
Online Chat
In the bottom right, you may see an option to leave us a message. If we are online, you can chat with us instantly and get an immediate response. If we are temporarily offline, you may use this form to leave us a message and we will get back to you as soon as possible, usually within 24-48 hours.
Phone
We can be contacted via Whatsapp, SMS or calling to +65 9103 3781. Please note that for the quickest response, sending us a Whatsapp is recommended. We can be reached daily from 10am-6pm.
You may also reach out to use via our Facebook page. We are very responsive and are glad to serve your queries. Visit our Facebook profile at Facebook.com/gameshome.
Similar to leaving us a message through the Online Chat feature, you may also just drop us an email. You can use the form below to leave your query or feedback and we will answer your email as soon as we can, usually within 24-48 hours. Please provide as many details as possible so we can do our best in providing you with an accurate and prompt answer. Please do not send us emails offering your services.
